Customer Care

CONDITIONS OF USE
These Terms and Conditions (“Policy”) govern your use of the VELDT  Store website located at the domain name https://www.veldsa.com (“the Website”). By accessing and using the Website, the user agrees to be bound by the Terms and Conditions set out in this legal notice. The user may not access, display, use, download, and/or otherwise copy or distribute content obtained on the website for marketing and other purposes without the prior written consent of VELDT.

LIMITATION OF LIABILITY
The Website and all content on the Website, including any current or future offer of products or services, are provided on an “as is” basis and may include inaccuracies or typographical errors.
VELDT makes no warranty or representation as to the availability, accuracy, or completeness of the Content.
Neither VELDT nor any holding company, affiliate, or subsidiary of VELDT, shall be held responsible for any direct or indirect special, consequential, or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the content or the Website or any functionality thereof, or of any linked website, even if VELDT is expressly advised thereof.

​​​POLICY UPDATES
VELDT reserves the right to change, modify, add, or remove from portions or the whole of these Terms and Conditions from time to time.
Changes to these Terms and Conditions will become effective upon such changes being posted to this Website.
It is the user’s obligation to periodically check these Terms and Conditions on the Website for changes or updates. The user’s continued use of this Website following the posting of changes or updates will be considered notice of the user’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS
VELDT  provides certain information on the Website.
Content currently or anticipated to be displayed on this Website is provided by VELDT, its affiliates and/or subsidiary, or any other third-party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions, and Computer Programs.
All such proprietary works, and the compilation of the proprietary works, are copyrighted by the VELDT, its affiliates or subsidiary, or any other third-party owner of such rights (“the Owners”), and is protected by South African and international copyright laws.
VELDT reserves the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any time and without notice.
All rights in and to the content are reserved and retained by the Owners.
Except as specified in these policies, the user is not granted a license or any other right including without limitation under Copyright, Trademark, Patent, or other Intellectual Property Rights in or to the Content.​​

Privacy and Safety

WE ARE COMMITTED TO PROTECTING YOUR PERSONAL INFORMATION

• VELDT recognizes the importance of protecting our customer’s personal information and keeping said information confidential.

• VELDT aligns itself with the provisions of the Protection of Personal Information Act (POPIA), and we wish to confirm that only the necessary client information is collected and processed to provide you with our courier services.

• We will continue to take all reasonable steps to protect your personal information from unauthorized access.

• VELDT's privacy notice, which further explains how your personal information is processed and which forms part of our Terms and Conditions, can be viewed below.

• We do not store or collect any personal information, and the website does not require any login details to be used.

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CASUAL SURFING

• You may visit the Website without providing any personal information.

• The Website servers will in such instances collect the IP address of your computer, but not the email address or any other distinguishing information.

• This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc.

• VELDT uses this information to determine the use of the Website and to improve the content thereon.

• VELDT assumes no obligation to protect this information and may copy, distribute, or otherwise use such information without limitation.

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E-COMMERCE AND PRIVACY

• The Website https://www.veldtsa.com sells chemicals, solvents, lubricants, and apparel/equipment online. 

• The use of any product or service bought from this Website is at the user's own risk. The user indemnifies and holds VELDT harmless against any loss, injury, or damages that may be sustained as a result of using the products sold on the Website.

• The private information required for executing the orders placed through the e-commerce facility, namely the user’s personal information and credit card details, delivery address, and telephone numbers will be kept in the strictest confidence by VELDT  and not sold or made known to third parties.

• Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product to the user. 

• Credit card details are not kept by VELDT under any circumstances.

• VELDT  undertakes that it has taken all reasonable precautions to secure the debit/credit card processing that is carried out to receive payment for goods sold.

• VELDT  cannot be held responsible for security breaches occurring on the user's electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the user may inadvertently have installed on his/her device.

• VELDT  will supply all goods to the delivery company in good order.

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